- March 3, 2023
- Posted by: Covelo Group
- Categories: Hospital Trends, ZOE Feed
A managed service provider, most commonly referred to as an MSP, hires multiple staffing agencies in various professional industries to fill clients’ needs. The staffing industry buzzword for this vendor-blind approach to recruiting is “rightsourcing.” The MSP serves as a broker, capable of connecting clients with candidates from various staffing companies at once.
From the perspective of hiring professionals, this may seem like an attractive business model. Perhaps it could be convenient to have all of your staffing needs met by a one-stop shop. And wouldn’t it be simple to submit staffing requests via the latest software? Why contract with multiple staffing companies for various positions if you can get what you’re after with just one?
In our experience, some of the conveniences of working with MSPs are outweighed by the drawbacks. Here are our five top reasons to partner with a healthcare staffing agency like Covelo Group to meet your staffing needs:
Accountability
When you contract with an MSP to hire your clinical and non-clinical healthcare professionals, you’re adding an extra degree of separation between yourself as the client and the healthcare workers you wish to hire. Your day-to-day contact is the MSP, who then has a contact at the healthcare staffing agency, who then is in direct contact with a variety of RNs, CNAs, MAs, and other clinical and non-clinical healthcare professionals.
With the additional layers of people in the middle, miscommunication or other mistakes are bound to occur from time to time. The MSP will get paid the same whether mistakes are made or not, which means they don’t feel as much pain when things go wrong.
In contrast, your recruiter at a healthcare staffing agency, such as Covelo Group, is motivated to find the right candidate for your position because their income depends on the success of each placement. And if things don’t go smoothly, they will bend over backward to make it right, even if that means finding a replacement to finish the job. The healthcare staffing agency understands that accepting accountability will pay off in the end in both relationships and future income.
Personal relationships
Another drawback to working with MSPs is there is often a revolving door of employees, making it difficult to keep a consistent point of contact at the company. This means you could be speaking to someone different each time they answer your call. If you’re working with an MSP, you cannot expect to have a steady relationship with an account manager who knows you personally or understands anything unique about your staffing needs.
In contrast, by contracting with an agency like Covelo Group, you’ll have a consistent point of contact, which can evolve into a long-term, more personal relationship with your recruiters and client service managers. This will bolster your confidence that you’ll get quality candidates that are appropriate matches for your open positions. And, you’ll have a listening ear if a placement isn’t meeting your expectations or adjustments need to be made.
Better value
In any business model, removing a middleman will get you more bang for your buck. The MSP will always take part of your hiring budget, as will the healthcare staffing agency, which leaves less of your hourly budget for the healthcare workers you’re trying to bring on board.
For example, if you have a set budget to hire an ER nurse, the MSP will take a certain percentage off the top for their cut. Then, the healthcare staffing agency they select to fill the position will take its own commission, which leaves a twice-diminished hourly wage for the RN.
By removing the MSP from that equation, you could preserve a higher percentage of your original budget for the nurse, who you could expect to be more experienced and better qualified than one who would work for lower pay.
Stronger talent
Top-talent agencies prioritize quality over quantity and have enough of their own resources that they don’t need to only partner with MSPs.
The bottom line is that the best staffing companies understand that MSPs contribute to lost efficiency and the risk of losing great candidates and clients.
Unique benefits
Partnering with Covelo Group offers unique benefits over other healthcare staffing companies. Clients come to us for access to experienced RNs, CNAs, MAs, respiratory therapists, phlebotomists, sterile processing techs, X-ray techs, and other key clinical and non-clinical hospital staff.
We can also facilitate your access to locum tenens physicians through our sister company, Covelo Direct. Covelo Direct is a locum tenens agency specializing in placing physicians, nurse practitioners, physician assistants, and advanced practitioners.
Covelo Group, together with our colleagues at Covelo Direct, can work as a team to meet all of your clinical and non-clinical healthcare staffing needs, from the most experienced physicians to the administrative support staff needed to keep your hospital running smoothly.
A Partner You Can Trust
Partnering with Covelo Group provides personalized service and curated placement of top-level clinical and non-clinical talent from coast to coast. With more than 15 years of healthcare staffing experience, Covelo Group focuses on placing nurses, allied health professionals, and essential hospital support staff.
Trust and open communication in this partnership will help ensure we match your organization with the best and brightest in the industry.
Contact us at 415-366-8678 or sales@covelogroup.com to schedule an introductory phone call with a Covelo Group client service manager today.