Patient Services Representative

Patient Services Representative Job Summary:
Covelo Group is seeking an administrative professional with front desk or receptionist experience for a long-term position with a major medical center in Palo Alto, CA. This customer service role is a full-time position where you may be responsible for a wide range of duties varying from recording simple patient demographic information to verifying insurance eligibility. This position is a great opportunity for Healthcare Administration professionals to get your foot in the door with one of the top medical centers nationwide and start building a career where your effort and compassion truly will help others!
You will:

  • Interview patients to collect basic demographic information and financial/insurance data
  • Calculate and discuss liability estimates with the patient
  • Enter authorization and insurance verification into the digital records system and work with Physician’s staff to resolve complex authorization requirements
  • Maintain proficiency and comply with all infection control, health, and safety policies designated by the department
  • Perform other administrative or data entry duties as required

What we are looking for:

  • At least 2 years of healthcare administration, data entry, administrative assistant, or other related experience in a medical facility
  • Proficiency with health insurance eligibility and related government programs: Medi-Cal, Medicare, CCS
  • Experience with EPIC Systems EMR software preferred
  • Ability to operate basic office machinery and navigate a computer proficiently
  • Basic knowledge of medical terminology
  • Bilingual (Spanish) a plus!

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