DME Coordinator & Insurance Verification

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DME Coordinator & Insurance Verification

Category Location Salary / Rate Type
Healthcare AdministrationPalo Alto, CaliforniaFull-Time
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Covelo Group is seeking a dependable patient services representative for opportunities available in Palo Alto. This critical customer service role will afford you the opportunity to get unrivaled professional experience with a medical group that ranks in the top 10 most prestigious in the country! 
We're offering a full-time position where you will be responsible for a range of duties from reviewing records and submitting requests for durable medical equipment(DME) to ensuring financial clearance by verifying insurance eligibility. This position is a great opportunity for an administrative professional with experience supporting medical billing/coding or insurance verification to get their foot in the door with one of the top medical centers nationwide and start building a career where your effort and compassion truly will help others!
As a Covelo Insurance Verification Specialist, you can expect:

  • Dependable full-time position with competitive, weekly pay.
  • Eligibility to enroll in benefits (medical, dental, vision, life, and more) after only 30 days.
  • 401(k) with company match!
  • Invaluable industry experience in a dynamic healthcare environment.
  • 24/7 on-call support from our team to provide you with peace of mind.

Your day-to-day will include:

  • Submitting a high volume of requests for DME to be shipped to patients in need. 
  • Interviewing patients to collect basic demographic information and financial/insurance data.
  • Coordinating with patients and providers alike to obtain, not just verify, insurance authorizations.
  • Entering financial clearance and authorizations into the digital records system and working with other departments to resolve issues in a timely manner.
  • Managing workflow in EPIC system to ensure authorizations are completed within the designated time frame.
  • Identifying and communicating if clearances will be too late for the service requested.
  • Performing other administrative or data entry duties as required.

What we are looking for:

  • 2+ years of experience in medical billing, insurance verification, or related customer service role in a medical organization.
  • Knowledge of different insurance plans and ability to distinguish HMO, EPO, and PPO.
  • Experience coordinating with patients, vendors, and care providers to request DME and troubleshoot issues.
  • Ability to operate basic office machinery and navigate a computer proficiently.
  • Ability to multitask and think critically under tight deadlines.
  • Excellent communication, customer service, and organizational skills.
  • Post-secondary education preferred.

Apply Now

Closing Date: 2021-08-26

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