Customer Service Representative (Entry-level)

Call Center Operator Job Summary:
MGA Healthcare Staffing is seeking dedicated customer service professionals for a position with a leading Bay Area medical center.  This Call Center Representative role is a great opportunity to challenge yourself with a dependable, full-time position in a dynamic call center where your effort and attention really will make a difference in your customers’ lives! This is an entry-level position, so no prior experience is required!

As an MGA Customer Service Representative, you can expect:

  • Dependable Monday – Friday schedule
  • Contract-to-hire opportunity with competitive weekly pay
  • Benefit eligibility (medical, dental, vision, life, and more) after only 30 days of full-time employment
  • 24/7 on-call support from your MGA team!

You will:

  • Serve as the first line of customer service for a high volume of inbound calls
  • Identify customer's needs and route call to the proper group
  • Use reference documents and online tools to familiarize yourself with clinic-specific services
  • Identify urgent customer needs and escalate appropriately
  • Navigate medical records and update patient information as needed
  • Apply business logic to resolve customer issues while managing multiple tasks at once

We’re looking for:

  • High school diploma or equivalent
  • Ability to navigate complex software tools and accurately input data with a typing speed of at least 40 wpm
  • Ability to adjust communication to fit the needs and level of customer's understanding

Apply Now