Call Center Representative

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Call Center Representative

Category Location Salary / Rate Type
Customer ServiceMenlo Park, CaliforniaFull-Time

Medical Call Center Representative Summary:
Covelo Group is seeking dedicated customer service professionals for a position with a leading Bay Area medical center!  This Call Center Representative role is a great opportunity to challenge yourself with a dependable, full-time position in a dynamic call center where your effort and attention really does make a difference in your customers’ lives. As a Covelo Call Center Representative, you can expect:

  • Free parking!
  • Dependable Monday – Friday schedule
  • Contract-to-hire opportunity with competitive weekly pay
  • Benefit eligibility (medical, dental, vision, life, and more) after only 30 days of full-time employment
  • 24/7 on-call support for your Covelo team!

Day-to-Day includes:

  • Managing a high volume of incoming and outgoing calls, emails, and faxed referrals
  • Providing patient services to include registration, scheduling/canceling appointments, and facilitating communication between the patient and physician/clinic
  • Using reference documents and online tools to familiarize yourself with clinic-specific services and act as a Subject Matter Expert for patients
  • Identifying urgent customer needs and escalating appropriately
  • Navigating medical records and updating patient information as needed
  • Applying business logic to resolve customer issues while managing multiple tasks at once

We’re looking for:

  • High school diploma or equivalent
  • 1 year of experience in sales, call center, or similar customer service environment
  • Knowledge of basic medical terminology and processes
  • Ability to navigate complex software tools and accurately input data with a typing speed of at least 40 wpm
  • Ability to adjust communication to fit the needs and level of understanding of the customer

Apply Now

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