Call Center Representative

Medical Call Center Representative Summary:

Covelo Group is seeking dedicated customer service professionals for a position with a leading Bay Area medical center. This Call Center Representative role is a great opportunity to challenge yourself with a dependable, full-time position in a dynamic call center where your effort and attention really does make a difference in your customers lives. As a Covelo Call Center Representative, you can expect:

  • Free parking!
  • Dependable Monday –¬†Friday schedule
  • Contract-to-hire opportunity with competitive weekly pay
  • Benefit eligibility¬†(medical, dental, vision, life, and more) after only 30 days of full-time employment
  • 24/7 administrative support for your MGA team!

You will:

  • Manage a high volume of incoming and outgoing calls, emails, and faxed referrals
  • Provide patient services to include registration, scheduling/canceling appointments, and facilitate communication between the patient and physician/clinic
  • Use reference documents and online tools to familiarize yourself with clinic-specific services and act as a Subject Matter Expert for patients
  • Identify urgent customer needs and escalate appropriately
  • Navigate medical records and update patient information as needed
  • Apply business logic to resolve customer issues while managing multiple tasks at once

We're looking for:

  • High school diploma or equivalent
  • 1 year of experience in sales, call center, or similar customer service environment
  • Knowledge of basic medical terminology and processes preferred
  • Ability to navigate complex software tools and accurately input data with a typing speed of at least 40 wpm
  • Ability to adjust communication to fit the needs and level of understanding of the customer

Apply Now